Account access
Help with signing in, email confirmation, password resets, or accessing your existing Hobity account.
Help and support
How can we help?
Get help with your account, report a safety concern, troubleshoot the Hobity app, or learn how to permanently delete your account.
Email Hobity SupportCommon topics
What do you need help with?
Profiles and hobbies
Help updating your profile, photos, biography, hobbies, skill levels, location, or account information.
Activities and communities
Help creating, joining, editing, leaving, or managing activities and hobby communities.
Moments and media
Help uploading, viewing, or managing photos, videos, permanent Moments, and time-limited Moments.
Messages and notifications
Help with direct messages, group chats, notification settings, or missing app updates.
Privacy and safety
Help with visibility settings, blocking, reports, unwanted contact, or other safety concerns.
Safety concerns
Report behaviour that puts people at risk.
You can report users, activities, Moments, communities, conversations, and businesses from within Hobity. You can also block users to limit further interaction.
For serious safety concerns or abusive behaviour, email [email protected] with as much relevant information as possible.
If someone is in immediate danger, contact the appropriate local emergency service rather than relying on an in-app report.
Read the Community GuidelinesAccount deletion
Permanently delete your Hobity account.
Account deletion is available directly inside Hobity and cannot be undone after it has completed successfully.
Delete your account in the app
- Open Hobity and select the Profile tab.
- Tap Settings.
- Scroll to Danger zone.
- Tap Delete account.
- Type DELETE in the confirmation field.
- Tap Delete my account.
Permanent action
Successful deletion removes your account through Hobity’s secure server process and signs you out. Some limited information may be retained where required for legal, security, fraud-prevention, or moderation purposes.
Unable to access the app? Email [email protected] from the address connected to your Hobity account.
Troubleshooting
Try these steps first.
Check your connection
Confirm that your device has a stable Wi-Fi or mobile-data connection.
Close and reopen Hobity
Fully close the app, reopen it, and try the action again.
Install the latest version
Check the App Store or Google Play for an available Hobity update.
Check device permissions
Camera, photo, location, and notification permissions are managed through your device settings.
Restart your device
Restarting can resolve temporary operating-system or connection issues.